Services Covered
"This Privacy Policy covers the services (including all services, software applications, and websites to which this Privacy Policy is posted, the 'Services') operated by Replichat and its affiliates."
"This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, 'Services')."
"Please read this Privacy Policy ('Privacy Policy') before using our Service including the Website, Widget and API (as defined below), referred to collectively as the 'Service'."
Binding Nature
"This Privacy Policy is incorporated into and is part of our Terms of Service."
"Your access to and use of the Service are available for your use only on the condition that you agree to the Terms of Service available under the following address: https://www.replichat.com/terms ('Terms of Service') which include the terms of the Privacy Policy set forth below."
Geographical Scope
"If you are under 13 years old OR if you are an EU citizen or resident under 16 years old, you are not authorized to register to use the Services."
"For EEA, UK or Swiss users: Legal Basis for Processing. Our legal bases for processing your Personal Information include: Performance of a contract with you when we provide and maintain our Services."
"The Services, and/or our activities and businesses may change from time to time. As a result we may change this Privacy Policy at any time." (Indicating adaptability to different geographic requirements over time.)
Types of Information Collected
Personal Information You Provide: "We may collect Personal Information if you create an account or communicate with us... your name, contact information, and the contents of any messages you send ('Communication Information')."
Social Media Information: "When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your contact details ('Social Information')."
Technical Information: "When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions ('Technical Information'). For example, we may monitor the number of people that visit the Services, peak hours of visits, which page(s) are visited, the domains our visitors come from, and which browsers people use to access the Service (e.g., Chrome, Firefox, etc.), broad geographical information, and navigation pattern."
Methods of Collection
Direct User Input: "Personal Information You Provide: We collect Personal Information if you create an account to use our Services or communicate with us."
Automatic Collection: "Personal Information We Receive Automatically From Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions ('Technical Information')."
Third-Party Sources: "Personal Information we collect... We collect personal information relating to you ('Personal Information') as follows: Personal Information You Provide... User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services ('Content')."
Special Categories
Handling Sensitive Information: "We do not and will not sell your Personal Information."
Data from Minors: "If you are under 13 years old OR if you are an EU citizen or resident under 16 years old, you are not authorized to register to use the Services. Our Services are not directed to children who are under the age of 13, regardless of location, or children under 16 who are located in a European Union Member State."
Primary Purposes
To Facilitate Service Provision: "We may use Personal Information for the following purposes: To provide and administer access to the Services."
Maintain and Improve Services: "To maintain, improve or repair any aspect of the Services, which may remain internal or may be shared with third parties if necessary."
User Communication: "To respond to your inquiries, comments, feedback, or questions; To send administrative information to you, for example, information regarding the Services or changes to our terms, conditions, and policies."
Secondary Uses
Data Analysis: "We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research."
Marketing: "To inform you about features or aspects of the Services we believe might be of interest to you."
Research and Development: "To develop new programs and services; To analyze how you interact with our Service."
Legal Obligations and Safety
Legal Compliance: "To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties."
Fraud Prevention: "To prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems, architecture, and networks."
Network and Information Security: "To act in urgent circumstances to protect the personal safety of a person or group, or (v) protect against legal liability."
With Third Parties:
"In certain circumstances we may share your Personal Information with third parties without further notice to you, unless required by law, as set forth below:
Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Information with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, payment processing, order fulfillment, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Information in the course of performing their duties to us.
Business Transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability."
Affiliates and Subsidiaries:
"We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Replichat. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy."
User Consent:
"Exercising Your Rights. California residents can exercise the above privacy rights by contacting us at: [email protected].
Verification. In order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not provide or delete your Personal Information as applicable.
Authorized Agent. You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to [email protected]"
Security Measures:
"We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you provide to us via the Services or e-mail. Please keep this in mind when disclosing any Personal Information to Replichat. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Services, or Third Party Sites."
Data Retention:
"We will retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements."
International Data Transfers:
"By using our Service, you understand and acknowledge that your Personal Information may be transferred from your location to our facilities and servers in the United States."
"For EEA, UK or Swiss users: Data Transfers. Where required, we will use appropriate safeguards for transferring Personal Information outside of the EEA, Switzerland, and the UK. We will only transfer Personal Information pursuant to a legally valid transfer mechanism. For more information on the appropriate safeguards in place and to obtain a copy of these safeguards, please contact us at the details below."
"Data Controller. For the purposes of the UK and EU General Data Protection Regulation 2018, our data controller is Replichat OpCo, LLC at 3180 18th Street, San Francisco, CA, United States."
Access and Control:
"Depending on location, individuals in the EEA, the UK, and across the globe may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:
Access your Personal Information and information relating to how it is processed.
Delete your Personal Information from our records.
Rectify or update your Personal Information.
Transfer your Personal Information to a third party (right to data portability).
Restrict how we process your Personal Information.
Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
Object to how we process your Personal Information.
Lodge a complaint with your local data protection authority."
Opt-Out Options:
"You can exercise some of these rights through your Replichat account. If you are unable to exercise your rights through your account, please send your request to [email protected]"
"Our Policy on 'Do Not Track' Signals: We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked."
Consent Management:
"We may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification."
"Authorized Agents. You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to [email protected]"
"Appeals. Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to [email protected]"
Use of Cookies:
"We use cookies to operate and administer our Site, gather usage data on our Site, and improve your experience on it. A 'cookie' is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies)."
"For more details on cookies please visit All About Cookies."
"Analytics. We may use a variety of online analytics products (such as Google Analytics, whose data use practices are explained at www.google.com/policies/privacy/partners/) that use cookies to help us analyze how users use the Site and enhance your experience when you use the Site."
User Controls:
"Your Choices. On most web browsers, you will find a 'help' section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off."
"Please note that if you limit the ability of websites to set cookies, you may be unable to access certain aspects of the Services and you may not be able to benefit from the Services' full functionality."
"Advertising networks may use cookies to collect Personal Information. Most advertising networks offer you a way to opt out of targeted advertising."
Technical Data Storage and Usage
General Information
This section provides basic information on how Replichat stores and uses your technical data, especially IP addresses. Technical data refers to information collected during your use of our platform that is vital for the operation of our services.
Use of IP Addresses
What is an IP Address?: An Internet Protocol (IP) address is a unique identifier for your device on the internet. This address is used to identify your network connection while using our platform.
Collection and Use: We collect your IP address to better understand your activities on our platform, optimize our services, and ensure security. For example, these data are used to improve user experience, enhance system security, or resolve technical issues you may encounter during service use.
Security and Privacy
Security Measures: Collected IP addresses and other technical data are stored and protected under high security standards. These data are safeguarded against unauthorized access, disclosure, alteration, and destruction.
Privacy Commitment: All technical data collected, including your IP addresses, are processed within the framework of our privacy policy and legal requirements. These data are not shared with third parties, except as required by law.
User Rights and Choices
Access and Control:
As users, you have the right to access information about the data we collect, learn how these data are used, and request deletion of these data when necessary.
Privacy Settings:
Through our platform's privacy settings, you can manage the use of your technical data and set your preferences regarding these data.
Changes and Updates
This policy may be updated in response to changes in our services or legal regulations. When such changes occur, we will take the necessary steps to inform our users.
Children’s Privacy:
"If you are under 13 years old OR if you are an EU citizen or resident under 16 years old, you are not authorized to register to use the Services. Our Services are not directed to children who are under the age of 13, regardless of location, or children under 16 who are located in a European Union Member State. Replichat does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13, or a child under the age of 16 who is located in a European Union Member State, has provided Personal Information to us through the Services, please contact us at [email protected] and we will take appropriate steps to investigate."
"Our Service is not directed to children under the age of 13. Replichat does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to Replichat through the Service, please email us at [email protected] We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have consent from your parent or guardian to use our Services."
Regional and Legal Specifics:
"For EEA, UK or Swiss users: Legal Basis for Processing. Our legal bases for processing your Personal Information include: Performance of a contract with you when we provide and maintain our Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you."
"Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services, including when we train our models."
"Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time."
"Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates', users', or third parties' rights, safety, and property."
"EEA and UK Representative. We’ve appointed the following representatives in the EEA and UK for data protection matters."
Updates to Policies:
"The Services, and/or our activities and businesses may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law. By continuing to use our Services or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it. Please review this policy periodically."
"We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law. By continuing to use our Services or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it."
"Anthropic may update this Privacy Policy from time to time. When we make updates, we will post the updated Privacy Policy on this page and will update the Effective Date. We encourage you to review this page for updates when you access the Services."
Contact Information:
"Please contact us at [email protected] if you need to change or correct your Personal Information."
"If you have any questions about our Privacy Policy or information practices, please feel free to contact us at [email protected]."
"Please contact support if you have any questions or concerns not already addressed in this Privacy Policy."
"For information on how to exercise your rights with respect to data we have collected from the internet to train our models, please see this help center article."
"If you have any questions about this Privacy Policy, please contact us at [email protected]."
Complaint Procedures:
"Exercising Your Rights. California residents can exercise the above privacy rights by contacting us at: [email protected]."
"Verification. In order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a request to know or delete Personal Information."
"Authorized Agents. You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us."
"Appeals. Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to [email protected]"
"EEA and UK Representative. We’ve appointed the following representatives in the EEA and UK for data protection matters. You can contact our representatives at [email protected]"
"Data Protection Officer. You can contact our data protection officer at [email protected] in matters related to Personal Information processing."